Halcyon Days Skincare Ltd Coronavirus (Covid-19) Infection Prevention and Control Policy.
All of us have been affected by the coronavirus (COVID-19) pandemic. We will be following strict Government Covid-19 guidelines and implementing some of our own to make sure you, our clients, and all of our Therapists are in an environment that is not only comfortable, but at the same time is as safe as possible in these times.
We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible. When the government announces Beauty Salons can re-open, please email us with your appointment requirements to appointments@halcyondaysskincare.co.uk We will also be in the salon a few days before re-opening so you could try calling us on 01284 704991.
Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, wehave completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.
Booking Appointments
If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund / voucher.
If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness. But we do ask you give us as much notice as possible so we can try to get the space filled. Time management is going to be very important.
No Client can be treated or Enter the Salon if recently traveling abroad. A 2-week waiting period must be observed. This applies to our staff too.
Visiting the Salon
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. We will be operating an “In & Out System” and separating our upstairs treatment rooms from downstairs. So basically we will be operating 3 Salons under one roof. This also means you will need to pay for your treatment when you book it in order to eliminate standing in reception. We are presently working on installing a “Booking Online System” too.
We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products. We will not be using sheets on treatment couches. We will use plastic covers that can be disinfected in conjunction with disposable paper coverings.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.
We will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment if this is appropriate.
Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include plastic face masks and aprons where appropriate.
We can confirm that the laundering of salon towels and uniforms is a priority. we can assure you that all salon laundry is washed at 60 degrees C. Staff uniforms will be washed daily.
Our treatments
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely. We have decided that the following treatments cannot be provided until further notice: To Be Advised nearer time of opening
During your treatment
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
NO TREATMENTS ON THE FACE.
When Booking Your treatment
In order to avoid handling of cash or cards we require you to pay for your treatment when booking over the telephone. Please do not come into the salon to book, please call us on 01284-704991.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding COVID-19 safe practice and will amend them as necessary.
Thank you for your understanding during these unusual times.
Halcyon Days Skincare Ltd